Phone : +1 (941) 3073 675  |  Email : contact@steampetcare.com

Refund Policy

Refund & Return Policy

At Steamery Goods LLC, we strive to provide high-quality products and exceptional customer service. Please review our refund and return policy carefully to understand your rights and obligations.

15-Day Money-Back Guarantee

We want you and your pet to love every Steam Petcare product. If you're not completely satisfied, you have 15 days from the date of delivery to request a return for a refund. Simply send the item back to us — if you don't like it, send it back.

To be eligible, items should be in their original condition and packaging where possible. Return shipping costs may be the responsibility of the customer unless the item arrived defective or damaged.

Defective or Damaged Items

  • If you receive a defective or damaged item, please contact our customer service at contact@steampetcare.com within a reasonable time frame.
  • Include your order number and a description of the issue in your email.
  • We may request photos of the damaged item to process your claim.

Contact Us

If you have any questions regarding our refund and return policy, please reach out to us:

  • Email: contact@steampetcare.com
  • Phone: +1 (941) 3073 675
  • Office Address: Steamery Goods LLC, 3500 South DuPont Hwy, Dover, DE 19901, United States

Thank you for choosing Steamery Goods LLC. We appreciate your business!