Everything you need to know about delivery, our products, and getting support.
Your order is carefully packed and shipped within 3–5 business days of purchase, then delivered by UPS in less than 7 working days. Delivery times may vary depending on your location.
Yes. Once your order is on its way, you'll receive a confirmation email with UPS tracking details so you can monitor your delivery every step of the way.
No problem. We offer a 15-Day Money-Back Guarantee — if the item isn't right for your pet, simply send it back within 15 days of delivery for a refund.
Most of our collars and leashes are made from soft-touch, water-resistant materials that wipe clean in seconds and repel dirt and odors. For toys and harnesses, a gentle hand wash and air dry keeps them looking their best.
Absolutely. Every product is made from premium, pet-safe, food-grade materials where applicable, and built to stand up to real-world energy while staying gentle on your dog.
Reach out via email at contact@steampetcare.com or call +1 (941) 3073 675. We're happy to help seven days a week.
Our transactions are secure and encrypted.
We are happy to answer your questions via phone or e-mail.
We deliver your order in less than 7 working days.
If you don't like the item, just send it back.